Privacy Policy

1. Introduction

iGamingGateway (“iGamingGateway”, “we”, “us”) provides payment gateway and related payment technology services. This Privacy Policy explains how we collect, use, share and protect information when you visit our website, apply to become a merchant, or use our services.

By using our website or services you acknowledge the practices described in this policy. If you do not agree with them, please do not use our services.

2. Information We Collect

We collect information that you provide directly, information generated by your use of our services, and information received from third parties such as acquirers, banks and identity verification providers.

• Business and contact details: company name, trading name, registration details, address, contact names, email addresses and telephone numbers.
• Onboarding and compliance information: beneficial ownership details, director and officer details, identification documents, licences and regulatory status.
• Transaction and payment data: transaction amounts, currencies, timestamps, status, payment method type and related technical identifiers.
• Technical data: IP address, device and browser type, and information collected through cookies and similar technologies.

3. How We Use Information

We use the information we collect to operate, protect and improve our services.

• To assess merchant applications and carry out onboarding, know-your-customer and due diligence checks.
• To provide, maintain and support the payment services we supply to merchants.
• To process transactions, perform settlement, and manage disputes, chargebacks and refunds.
• To monitor for fraud, money laundering, sanctions exposure and other unlawful activity.
• To communicate with you about your account, service updates, security notices and support requests.
• To comply with legal, regulatory, tax and reporting obligations, and to enforce our agreements.

4. Legal Bases

Where required by applicable law, we rely on one or more legal bases to process personal data: performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting our business, and consent where it is required.

5. Sharing and Disclosure

We share information only where necessary and with appropriate safeguards in place.

• Acquirers, banks, card networks and payment partners involved in processing your transactions.
• Identity verification, fraud prevention, screening and analytics providers acting on our behalf.
• Professional advisers such as auditors, insurers and legal counsel.
• Regulators, law enforcement and other authorities where we are legally required or permitted to do so.
• A prospective buyer or successor in connection with a merger, acquisition or sale of assets.

6. Data Retention

We retain information for as long as necessary to provide our services, satisfy our contractual and regulatory obligations, resolve disputes and enforce our agreements. Retention periods vary depending on the type of information and the applicable legal requirements.

7. Security

We apply administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure or destruction. These include encryption in transit and at rest, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing, subject to our legal and regulatory obligations.
• Object to certain processing, and withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

9. Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings, although disabling some cookies may affect how the site functions.

10. International Transfers

We may transfer information to countries other than the one in which it was collected. Where we do so, we take steps to ensure appropriate safeguards are in place in line with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, and material changes will be communicated where required.

12. Contact

Questions about this policy or how we handle your information can be sent to legal@igaminggateway.com.